Strong background in using PHP in a LAMP architecture.
Expert knowledge of Web architectures and protocols.
Proven ability to diagnose and create complex object oriented code.
Expertise in developing business applications/data warehousing BI applications single handedly / in a team / lead the team ( SDLC cycle).
Knowledge of UML modeling/software process design techniques a plus.
Any DBA / Performance tuning certification is a plus.
Complete SDLC Cycle of software development with best practices of coding/ testing/ release of software, Solution architecture.
Aptitude and attitudefor logical thought process, Interpersonal, Analytical, presentation skills.
Documentation, Quality Management System / ISO adherence and internal process improvements.
Optional: We are looking for individuals with an expert level understanding of business application development building blocks, who knows the inner workings of web, application servers, database servers preferably in LINUX environment.
Current Openings
Design, Develop and maintain open source business Solutions.
Understand and build smart Management dashboards and business intelligence on operational data.
ITSM Tool customization and maintenance.
Adoption and customization of Open source solutions.
SEO / SEM of E-Commerce websites owned by us.
Database Administration ( Creation, change , back up, Restore) of MYSQL, MS-SQL databases.
Architecture of business solutions for 24/7/365 availability and resiliency.
Design and own Business Application backup and restoration.
Mandatory: Computer hardware basics
1.Decent Computer basics knowledge – Desktop, Network, Projector s, digital boards, OS - Installaton
2.Good knowledge in excel and excellent E-mail Ethics
3.Prior experience should include customer management at various levels.
4.Should be multi-lingual ( English-Kannada-Hindi + any other south Indian Language).
1.Managing 3rd Party vendors (and/or self installations) in Selecting, negotiating contracts with local vendors, Issuance of work orders, payments to vendors, collection of supporting bills etc
2.Vendor Contract maintenance
3.Payments tracking and interface with Accounts for requests and supporting
4.Help with supporting bills for Invoicing the Customer
Domain Knowledge: ITSM, EHS,ITIL, Prince2/PMI, Consulting, Technology, Process, Operations, ISO/IEC 20000, ITIL Foundation, Six Sigma, ISO/QMS audit, training ( at least 5 areas).
ITIL Service Manager or Expert.
Certified lead auditor for any one of ISO27001/20K/9001/Etc
Conducted ITIL Foundation / ISO / QMS awareness trainings.
Interpersonal, Analytical, logical, presentation skills, documentation, Quality Management System (policy, process, procedure, documentation, PDCA cycle, Maturity models, process automation tools).
In the areas of ITIL/ITSM/ISO 20K, ISO27001, COBIT, SOX, ISO9001,EHS, Six Sigma, Prince 2, Project planning and service delivery of consulting opportunities with customers.
Provide trainings on ITIL and ISO/IEC 20000 awareness internally and to customers.
Process management – Internal.
Service delivery governance.
Process design and implementation – Internal and to customers.
Process consulting – business development and delivery.
Process audits – Internal and to customers.
Documentation and control.
Process automation using tools and technologies.
Domain Knowledge: ITSM, EHS, ITIL, Prince2/ PMI, ISO/IEC 20000, ITIL Foundation, Six Sigma, Certified auditor in ISO framework/s.
Certified lead auditor for any one of ISO27001/20K/9001/Etc.
ITIL Service Manager or Expert/ITSM Accredited Trainer.
Project/Program management experience.
Customer facing/convincing/managing /relationship experience.
Interpersonal, Analytical, Quality Management System (policy, process, procedure, documentation, PDCA cycle),
Project management, Maturity models, process automation tools, people management, customer account management, account revenue growth, resales activities, presentation and marketing support collateral preparation ( case studies, whitepapers, blogs), Developing templates required for consulting delivery.
In the areas of ITIL/ITSM/ISO 20K, ISO27001, COBIT, SOX, ISO9001, EHS, Six Sigma, Prince 2/PMI, Project planning and service delivery of consulting opportunities with customers.
Provide ITSM –EXIN accredited trainings to customers.
Process management – Internal.
Service delivery governance.
Process design and implementation – Internal and to customers.
Process consulting – business development and delivery.
Process audits – Internal and to customers.
Documentation and control.
Process automation using tools and technologies.
MCSE/ MCSA/ A+/ N+/ CCNA/ MCP
Or any internal certification by an institute of repute
Good Communication Skills
To work in 24x7 environment
Immediate Joinee
Willing to travel and should have own transportation.
Installation, maintaining and attending day-to-day user's problem calls.
Installation and updating of Desktop operating system and other software.
Install, Configure & maintain e-mail clients.
Troubleshooting of operating systems (Windows XP, vista, Windows 7).
Remote hardware troubleshooting.
Support on windows networking (wired and wireless).
Remote connectivity tools.
DNS & DHCP.
Performance troubleshooting.
File and printer sharing services.
Users and groups management.
Antivirus and Anti-spam installation and troubleshooting.
Installation, configuration and troubleshooting of printers, scanner and peripheral devices.
Customer Handling/ Service Support Skills
Good written & verbal communication and presentation skills.
Good analytical and problem-solving skills.
Basics of Windows, Desktops, Peripherals and Networking
Willingness to work in 24/7 Environment.
Customer Handling/ Service Support Skills
Good written & verbal communication and presentation skills.
Good analytical and problem-solving skills.
Basics of Windows, Desktops, Peripherals and Networking
Willingness to work in 24/7 Environment.
