End user support services focus on reducing your end user operations management costs while ensuring availability and security of the systems. We not only reduce the cost of IT support, but also contribute to ensure that the end users are more productive due to end user computing environment maintained at the best of the health. This service also contributes to organizational requirements on security or regulatory compliance. Our service delivery team works closely with Customer’s teams to ensure the business requirements are met efficiently and effectively.

Our services for desktop management include:

• Imaging and packaging
• Software configuration
• Troubleshooting
• Security management with virus protection and patch updates

We also offer management services on data backup and disaster recovery with nightly data backups, offsite data storage and rapid file/system restoration.

GLOPORE IMS end user support services comprise of:

• Anti-virus protection
• Critical OS and software updates
• Periodic PC backup
• Asset Management
• Directory management
• Software distribution capabilities

We also offer

• 24x7 desktop monitoring
• Automatic notification of potential problems
• Antivirus scans
• Spyware scans and removal
• Disk de-fragmentation
• Automatic service pack and patch updates
• Performance reporting
• Hardware and software asset inventory management