Global CIOs and IT Directors are
facing increasing user demands and shrinking budgets. The challenge is to
evolve an IT infrastructure management strategy that leverages existing
investments, with increased service levels for end-users, improved end-user
response time through proactive management, and reduced costs and increased
flexibility. Global organizations have been able to effectively achieve
these objectives by focusing on their core business, retaining control over
critical IT functions and selectively sourcing non-critical IT functions from
infrastructure management services provider "specialists like GLOPORE IMS".
IDC estimates that over 85% of infrastructure components can be managed from
a remote location. These include servers, databases, networks, security and
applications. Such remote management of these components saves
companies 40% to 60% of cost of infrastructure management and operations and gives them access to expert 'skills-on-tap' round the clock.
GLOPORE IMS offers end-to-end Remote Infrastructure Management Services from
its Global Service and Network Operation Center in Bangalore, INDIA. We use
our proactive approach and best practices to provide higher quality service
levels and much better visibility. Our Managed Services includes:
Our Enterprise IT Service Desk can provide many benefits to a business. We
act as a single point of contact for enterprise users on IT service
and support issues, thus ensuring that the issues are responded to and resolved as
quickly as possible. Reduction in the number of incidents and increases in
first contact resolution will improve the productivity of business
customers, thereby reducing costs. Definition of services and establishment
of service level agreements increases visibility of IT services both
internally and to the business and helps in managing user expectations.
These improvements in turn drive increased customer satisfaction with IT
support and improve the overall perception of IT as a service provider
within the business. Efficiency and resource utilization are improved
through IT process design and more effective tracking of incidents and
service requests. Development of tracking systems and metrics allow for
continuous improvement.
Go to top
GLOPORE IMS Global Service and Network Operation Center uses best practices,
expertise, tools and technologies with integrated automated framework to
proactively monitor and detect service problems prior to their occurrence at the source. In the event of service level disruption, our associates take necessary action to minimize
the impact on the business.
In addition to proactively monitor infrastructure elements, we also monitor
IT services by simulating end-user IT service experience.
We monitor, measure and quantify the service up time and availability of
business or IT service. We offer customers the flexibility to choose
different levels of monitoring service based on their specific business
needs. From basic information on system availability to customer specific
breakdowns on performance, we provide services that customers can align with
their own service level objectives.
Go to top
We proactively monitor and manage Network and Data Centers for our
customers. Network and Data Centers plays a major role in any
infrastructure. If the networking infrastructure is not available, then all
backend applications are not available for the organization.
We manage end-to-end IT service management using ITIL framework
- Service Support - Service Desk
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Release Management
- Service Delivery
- Service Level Management
- Availability Management
- Capacity Management
- IT Continuity Management
- IT Finance Management
Go to top
We monitor and manage end-to-end enterprise IT business services in following areas:
We monitor and manage comprehensive network and security services.
We offer Server management and Storage Services to increase data
availability and protect critical information from accidental loss or
destruction through backup and restoration services.
We monitor Databases and Messaging Servers to ensure the critical data is
available all the time and users are able to access their messaging servers.
Go to top
We also manage applications and web services.
We deliver high performance end-user computing services to bring down the
cost of management, improve availability and improve end-user productivity.
We do a complete assessment of selective sourcing and then manage service
management transition.
Go to top
We provide online service performance reporting.
We provide business insights through analytics, executive dashboards and
recommendations.
Also, read about our Professional Services.
|
