Our ITSM Approach
GLOPORE IMS has a very unique approach towards addressing customer’s IT services through its Business aligned ITSM solutions. It help businesses in all phases of their ITSM processes, starting from understanding customer’s core business objectives, their business-IT Strategies, definitions of KRA/KPI which lead to designing innovative & disruptive Business Delivery Models. The next step is assessment & analysis the GAPs, development of roadmap for IT Strategy, IT operations, ITSM processes using tools & technology. In the next stage, GLOPORE IMS uses selective sourcing models for transformation re-alignment. Then , transition to Managed IT services provides operational visibility, MIS Dashboard reporting, KPI measurement to their customers. It ensures a keen watch on the customer’s ITSM processes and provides Governance & continual service improvement. With the execution of all the above steps as per PDCA cycle, GLOPORE IMS delivers excellence to their ITSM partners/customers.