GLOPORE GEEKS is the incident based remote technical support service offerings from GLOPORE IMS. Customers in SMB segment, where having internal and dedicated IT support team is cost prohibitive, can take the advantage of availing required support using highly skilled shared talent pool.

Delivery Model

• Connect
• Select RTS Service  
• Pay for Service
• Verify Solution
• Gain Knowledge
• Give Feedback

Benefits

• Available 24x7 on the web
• Fast, Easy & Affordable
• Personalized Quality Service   
• Get FREE Analysis and Tips
• Easy Payment Options
• Flexible Pricing Model

Our guarantee:

If we don’t fix it you don’t pay. We guarantee that if we cannot provide a suitable solution for the service consumed, you will not be charged for the services.

Rate Card Guarantee:

We have published rate cards and customers only pay for what they consume at a fixed cost.The cost of support does not change, no matter how long we spend fixing the issue, we only charge per incident.

Quality Assurance:

Customers can get a repeat free support call, if the problem resolved in last 30 days resurfaces.

Pay as you Use

GLOPORE IMS has different support offerings, which the customer could choose to sign up based on the organizational needs. This frees up the customer from paying upfront cost in the normal AMC model. We offer incident based support plans as well as annuity based support plans